Knowledge Management is one of the hottest topics in business today. It is the challenge of many businesses to beat the competition in the modern knowledge economy. It also provides a powerful way of looking at the way the business organises itself and uses its intellectual resources and promises a means of humanising our approach to modern technology. It can be a way of putting the understanding of human intellect and motivation as the central issue rather than the computer.

Knowledge Management is a term which is used in many different ways by parties with different perspectives and interests.

'Understanding knowledge is the first step to managing it effectively'

12 principles of knowledge Management
(Verna Allee, November 1997)

1. Knowledge is messy
2. Knowledge is self organising
3. Knowledge seeks community
4. Knowledge travels via language
5. The more you try to pin knowledge down, the more it slips away
6. Looser is probably better
7. There is no one solution
8. Knowledge does not grow forever
9. No one is in charge
10. You cannot impose rules and systems
11. There is no silver bullet
12. How you define knowledge determines how you manage it


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